Shipping policy

RETURN, REFUND & CANCELLATION POLICY

Last updated: August 6, 2026

At Printex Utah, most of our products are custom-made or personalized specifically for each customer. Please review your order details, sizes, colors, quantities, artwork, spelling, and placement carefully before approving your order.

CUSTOM AND PERSONALIZED ORDERS

All custom, printed, embroidered, decorated, personalized, or made-to-order products are considered final sale after artwork approval, materials have been ordered, or production has started.

We do not accept returns, exchanges, or refunds for:

• Incorrect sizes selected or approved by the customer
• Changes of mind after approval
• Customer-provided spelling, artwork, color, or design errors
• Incorrect quantities or specifications approved by the customer
• Slight variations in garment color, print color, placement, texture, or manufacturer sizing
• Items that have been worn, washed, altered, used, or damaged after delivery
• Orders delivered after a preferred date when no completion date was confirmed in writing

ARTWORK AND ORDER APPROVAL

Customers are responsible for reviewing and approving all artwork, spelling, colors, dimensions, quantities, garment styles, sizes, and print locations before production.

Once artwork or an order proof is approved, Printex Utah is not responsible for errors that were visible in the approved proof.

Production times begin only after the required deposit has been received, artwork has been approved, and product availability has been confirmed.

DEFECTIVE ITEMS OR PRINTEX UTAH ERRORS

If an item is defective or Printex Utah made an error, contact us within 7 calendar days of pickup or delivery.

Please provide:

• Your name and order number
• A description of the issue
• Clear photographs showing the problem
• The quantity of affected items

Do not wear, wash, alter, apply, or use the affected products before contacting us.

After reviewing the claim, Printex Utah may repair, reprint, replace, or refund the affected item, depending on the circumstances. Refunds or replacements apply only to items confirmed to be defective or incorrectly produced by Printex Utah.

DTF TRANSFERS

Customers must inspect DTF transfers before applying them.

Once a transfer has been heat-pressed or applied, it cannot be returned or refunded unless Printex Utah confirms that the transfer itself was defective before application.

Printex Utah is not responsible for application errors, incorrect temperature, pressure, pressing time, garment compatibility, scorch marks, or damage caused when transfers are applied by the customer or another company.

CUSTOMER-SUPPLIED ITEMS

Customer-supplied garments and products are accepted at the customer’s risk.

Printex Utah is not responsible for pre-existing defects, stains, manufacturing inconsistencies, incorrect sizing, material limitations, or damage caused by an item that is unsuitable for the requested decoration method.

Any issue caused directly by a confirmed Printex Utah production error will be reviewed individually.

NON-CUSTOM MERCHANDISE

Eligible non-custom and non-personalized merchandise may be returned within 14 calendar days of delivery.

Items must be unused, unworn, unwashed, unaltered, and returned in their original condition with proof of purchase.

Original shipping charges are not refundable. Customers are responsible for return shipping unless the return is caused by a Printex Utah error.

CANCELLATIONS AND DEPOSITS

Orders may be canceled before artwork preparation, product ordering, or production begins. Any completed design work, setup work, special-order merchandise, or other nonrecoverable costs may be deducted from the refund.

Once artwork has been approved, products have been ordered, or production has started, deposits are non-refundable.

If an order is canceled after production begins, the customer may be responsible for materials purchased and work already completed.

RUSH ORDERS

Rush service is subject to approval and production availability.

Rush fees are non-refundable after the order has been accepted and scheduled. A requested deadline is not guaranteed unless Printex Utah confirms it in writing.

REFUNDS

Approved refunds are issued to the original payment method. Processing time may vary depending on the bank or payment provider.

CONTACT US

For questions or to report an order issue, contact:

Printex Utah
Email: printexutah@gmail.com
Phone: 385-419-6047

This policy does not limit any rights available to customers under applicable law.